Refund Policy

Effective Date: 26 July 2025

Website: eyeeye.shop

Contact: support@eyeeye.shop

At EYEEYE, customer satisfaction is paramount. While we specialise in delivering made-to-order and customised digital products, we are committed to fair business practices in line with UK legislation.

Eligibility for Refunds

Under UK consumer law, particularly the Consumer Rights Act 2015, you may be eligible for a refund in the following scenarios:

- Non-Receipt: If your digital product is not delivered within a reasonable time frame.
- Faulty Content: If the item received is defective, corrupted, or not as described.

In these situations, please notify us promptly with proof of the issue so we can investigate and resolve your concern efficiently.

Non-Refundable Circumstances

Due to the bespoke nature of our digital offerings, refunds are not granted under the following conditions:

- You change your mind after receiving the product.
- You no longer wish to use the product for personal reasons.
- You have accessed, installed, or activated the digital content.

In compliance with the Consumer Contracts Regulations 2013, your right to cancel ends once you begin downloading or streaming a digital product, provided you gave consent and acknowledged the cancellation waiver.

Product Verification

Every item is tested prior to delivery to ensure full functionality and accuracy against the product description. While we do our utmost to prevent errors, any mistake on our part will be corrected, refunded, or replaced appropriately.

Requesting a Refund

To initiate a refund request, email us at support@eyeeye.shop within 14 days of your order. Please include your order number and a detailed description of the issue.